Legal

Policy & Legal Information

Last updated: June 2026

Business Registration

Registered Business Name: Lens-Image Factory Photography Studio
Registration Type: NATIONAL
Business Owner: Sheralene Nañez Shirata
DTI Business Name No.: 2711950
Registration Period: 02 March 2021 – 02 March 2026
Business Address: 301 Quezon St. Balibago, Angeles City, Pampanga 2009, Philippines

Cancellation & Refund Policy

Deposit Policy

A non-refundable deposit is required to confirm any booking (₱500 for Debut Elegance, ₱1,000 for all other packages). This deposit is applied toward your total session fee. Without the deposit, your date and time are not guaranteed.

Cancellation — 48+ Hours Before Session

If you cancel your session at least 48 hours before your scheduled shoot date and time, you will receive a full refund of your deposit within 3–5 business days to your original payment method.

Cancellation — Less Than 48 Hours

Cancellations made within 48 hours of your scheduled session forfeit the deposit. This policy exists because last-minute cancellations prevent other clients from booking that slot.

Rescheduling

You may reschedule your session free of charge if you contact us at least 48 hours before your shoot date. Rescheduling within 48 hours is subject to a ₱500 rescheduling fee. Rescheduled sessions must take place within 60 days of the original date.

No-Show Policy

If you do not show up for your session without prior notice, the deposit is forfeited and no rescheduling will be offered without a new booking and deposit.

Excessive Delay

Clock starts at your scheduled appointment time regardless of your arrival. If you are 1 hour late, your deposit may be forfeited. If you are 2 hours or more late, your appointment may be cancelled and will have to be rescheduled.

Time Extension

Session time extensions are charged at ₱500/hour for photoshoot packages and ₱1,000/hour for studio rentals. Each hour started is due in full.

Photo Delivery Guarantee

We guarantee delivery of your edited photos within the timeframe stated in your package. If we fail to deliver on time due to our error, we will offer a complimentary add-on or partial refund at our discretion.

Contact for Cancellations

To cancel or reschedule, contact us at 0908 703 8785 (WhatsApp/Viber) or 045 455-4579 (landline), or email lensimagefactorystudio@gmail.com with your booking reference number.

Have questions about our policy?